Case Studies

Pulse Check Measurement
Closed-loop, Internal Communications Process

Lockheed Martin Space Systems Company chose Dulye & Co. to design and implement a closed-loop, internal communications process that drove manager accountability and consistent messaging across its Process Excellence organization.

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2-Way Communications
A key component of the plan was a unique just-in-time feedback process designed and managed by Dulye & Co. This program earned a 2010 Silver Quill Award of Excellence from the International Association of Business Communicators.

Cardinal Health is a $96-billion global health-care services company with two main business segments:  Medical and Pharmaceutical.  These segments were established in 2009, following the spin-off of the company’s medical technologies business.  At that time, the medical products manufacturing operations were combined with the medical distribution business to create the Medical Segment. 

A communication plan was designed that would launch with a segment-wide Town Hall meeting, to be followed by the “Strategy to Win” tour, where senior executives would visit all major locations, communicate the new strategy and structure in face-to-face forums, and provide two-way communication and feedback opportunities.  The company chose Dulye & Co. to partner with them to provide general consulting support and, more specifically, to develop and manage the measurement and feedback processes for this phase of the communication effort.

2-Way Communications
The company turned to Dulye & Co. to design and implement a communication program that would engage managers and employees to be more informed and involved.

Tyco Healthcare, one of the world’s largest medical device manufacturers, required dramatic changes in the knowledge and actions of its workforce to meet heightened productivity and customer requirements. Employee morale had wilted sharply in the aftermath of high-profile criminal indictments of ex-CEO Dennis Kozlowski. A steady stream of front-page headlines about Kozlowski took similar toll on Tyco’s corporate name and brand reputation.

Employee Engagement
IABC Gold Quill Award for a Dulye & Co.-implemented full 2-Way Communications program, complete with Action Teams that drove trust and bottom line results.

  

Winner: 2008 IABC Gold Quill Award

Leadership Development
IABC Gold Quill Award for a Dulye & Co.-implemented Town Hall meeting effectiveness and employee engagement program that drove communications improvements and bottom line results.

  

Winner: 2010 IABC Gold Quill Award

Thermo Fisher Scientific is a $10-billion-plus global company with approximately 34,000 employees at over 300 sites around the world. The company chose Dulye & Co. to partner with them to develop and implement a program to create a global Town Hall Meeting program for engaging leaders and employees at all sites. Dulye & Co.’s Spectator-Free Workplace™ solution increased employee involvement through action teams that bridge partnerships between employees and senior leaders, increased content relevancy through simple message tools, and calibrated results and impact through measurement practices.

For full details on this case study, contact Linda Dulye (845) 988-5855.

For full details on this case study, contact Linda Dulye (845) 988-5855.

Employee Engagement
Merged Cultures

For full details on this case study, contact Linda Dulye (845) 988-5855.

Employee Engagement

For full details on this case study, contact Linda Dulye (845) 988-5855.

2-Way Communications
Improved Communications to Reach Business Goals

Ingersoll-Rand hired Dulye & Co. to help introduce new internal communications vehicles and processes across all IR businesses in more than 100 facilities around the world.