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Three Tips for Easing Uncertainty

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The headline of this story – As It Loses Executives, Yahoo Seeks a Deal – illustrates another example of the uncertainty today’s workers face. 

The embattled online media company does not have a permanent chief executive. Potential suitors are circling, albeit tentatively. And employees are growing anxious as senior executives rush for the exits. 

With the level of uncertainty so great, Yahoo is eager to sign a deal and calm its ranks, according to several people briefed on the situation. 

Call it a hunch, but we’d bet that Yahoo employees are far from engaged on the job. Who could blame them? If top executives are fleeing, what does the future hold for the front-line worker? 

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A New Twist on Age-Old Advice

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The old adage about learning from your mistakes still resonates today, but with a new wrinkle: learn from your mistakes and do it quickly. 

That’s the lesson Allstate CEO Tom Wilson learned during Hurricane Katrina in 2005. As soon as you identify a problem, address it.

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Six Tips for Better Team Meetings

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Staff meetings shouldn’t be a check-the-box item. They should be a core part of your workplace communications process. 

Yet, we often hear complaints from managers and employees that staff meetings far too often lack clear purpose and focus. 

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Take Your Career to a Higher Level: Find a Mentor

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As an organizational leader, you are expected to provide advice and coaching to your team to improve productivity and achieve team goals, but also to help develop team members for more challenging work. That’s part of the job. 

But what about you? Who’s coaching you to elevate your game at work? 

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Keep 'Em Honest: How to Prevent Lying in the Workplace

Let’s face it. Telling the truth isn’t always easy.

It can be uncomfortable and scary when it comes to certain situations at work. In fact, lying on the job is pretty common these days, according to a recent poll by my firm, Dulye & Co. Participants reported that the prevalence of lying has increased over the past five years, and among the biggest factors driving employees to dodge the truth are fear of reprisal and leadership behavior.
 
The worst lies recalled by my select survey group delivered big personal blows, like loss of reputation, a job or even worse.
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How to Find the Silver Lining in the Worst of Times

Reinvent is defined as “To change something so much that appears to be entirely new. To create anew and make over. To bring into use again.”

That’s exactly what you need to do in these tough economic times, whether you’re in a big company or a small one. Change or die. I should know. I’m the founder of Dulye & Co., a small consultancy firm that was hit hard by the recession. My team and I could have sat around and said, ‘Hey this really stinks,’ but instead we took the opportunity to figure out what we could do differently.
 
Here’s how we did it.
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IABC Silver Quill Winner: We Put Our Head in the 'Cloud' and Got Our Best Customer View

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For any business, whether it's a small firm or a large enterprise, tough economic times can either make or break a company – and Dulye & Co. is no different. 

The change management consultancy specializing in communication and collaboration solutions was facing one of its worst years since it was founded in 1998, but instead of giving up, the company took the opportunity to reinvent itself. 

The result was a program that earned a 2011 Silver Quill Award of Excellence from the International Association of Business Communicators (Heritage Region). 

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Want Engaged Employees? Give Them a Voice

 

This month, Dulye & Co. president and founder Linda Dulye contributed an article to IABC's Communication World publication about how companies in every industry can move past "engagement" as a tagline and use it as a powerful competitive advantage. 

 
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Use Video to Breathe Life into Email Newsletters

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As much as communications vehicles have evolved (or vanished) over the past decade or so, the newsletter has stood the test of time. 

Now primarily an email or Web-based channel, the newsletter can still be a powerful – but only if you integrate new media and avoid text-heavy content. 

With the accessibility, simplicity and high quality of personal video recorders, you can easily incorporate video segments into your email newsletter and make it dramatically more engaging. 

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Avoid Your Own Netflix Moment

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If you subscribe to Netflix, the DVD-by-mail and movie-streaming service, you and millions of your fellow customers last month received an email from CEO Reed Hastings that attempted to explain the company’s poorly communicated price hikes.