An Untold Side of the Petraeus Story: Surviving the Unexpected Departure of a Boss

Untold is the impact of Petraeus’ swift and unexpected departure on CIA staffers. How do employees survive a surprise change like this—particularly of a popular, highly respected boss who was regularly praised for his strong communication and interpersonal skills?

What’s the Biggest Job this Election Year? Connector-in-Chief


It’s a presidential election year and it’s likely that you’ve been asked—or at least thought: “If I were president, I would…”

It’s a provocative question, forcing you to think about the needs and challenges of the greater population versus your own. And taking stock like that is a good thing to do, regardless if you’re commander-in-chief or manager in the workplace.

Employees want a manager who connects with them through their words and their actions. That means, whatever your manager title is, there’s another role to add to it: the role of Connector-in-Chief.

Survey: Employee engagement is top challenge for 2013


Call it the Great Cafeteria Butter Rebellion.

A company was restructuring, and the execs held a town hall meeting to lay out strategic decisions and discuss shifting business lines.
"Any questions?" a bigwig asked the employees.
The first: "Why is the cafeteria now charging for butter?"

Employee Engagement is Number-One Challenge for Communicators for 2013: Dulye & Co. Research

Pittsburgh, October 16 – Communication professionals from a broad range of organizations report that “Employee Engagement” is their number-one challenge for 2013, according to a recent poll conducted by Dulye & Co.

The same poll uncovered that communication professionals view “Employee Engagement” as an issue that is not on the priority list for company executives.

How to Bring People Together Like the Dalai Lama Can


Last week, I had the opportunity to see and hear the Dalai Lama.

It was indeed memorable. My best friend Sue joined me and 24,000 others to experience a star-studded event, dubbed the One World Concert, at my alma mater, Syracuse University.  The Dalai Lama was the headliner.

The setting, well familiar to me from my vantage as a 25-plus-year, season-ticket holder for Syracuse football, had been transformed from sports arena into mystical, magical and musical venue.

Although audience members were diverse in background, age, ethnicity, wardrobe and stage of life, we equally shared the anticipation and excitement to witness an extraordinary event. And we weren’t let down.

From on-time start, the One World Concert and the Dalai Lama advanced a message of sheer unity and inclusiveness.

The giant Carrier Dome became small—in fact, almost cozy. As the Dalai Lama’s message carried forth and captivated us, generational and other differences faded, replaced by a common focus and camaraderie. People came together in a way that most managers in companies large and small can only dream of.

How did the Dalai Lama do it? How did he bring us together? 

Don’t Wait for Marching Orders—Be an Innovator


If you need a reminder of what innovation can do for your business—look no further than Apple.

The software giant is on fire, all ablaze from record sales of the new iPhone 5. Forecasts project sales of 10 million of the new, sleek, smartphones by the end of the month. Innovation from the Apple crew keeps boosting customer appetite and market performance.

Much sought by businesses—big and small, innovation powers success. But the truth is, a lot of companies lack the workplace environment to inspire it. Instead of finding new and better ways to work, employees watch as spectators and wait for marching orders. No wonder 63% of U.S. workers are not fully engaged on the job, according to recent research.

Does your company have a culture where people expect to be told what to do? Or does the culture encourage employees to think on their own? Here are five ways to find out.

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Book Review by Linda Dulye, Speaking Volumes: Talk is one thing, but measurement and data tell the story.

About the book: Talk, Inc.: How Trusted Leaders Use Conversation to Power Their Organizations by Boris Groysberg and Michael Slind Harvard Business Review Press, 2012 256 pages

Take Your Employees to a Trade Show Without Having Them Leave Their Desks

Now that summer is over – the conference season is back in full swing. I should know—my inbox is bombarded with emails on a daily basis promoting trade shows, expos and conventions taking place during the next few months.

And personally, I am speaking at a major employee communication conference in Pittsburgh in October.

Conferences are big business. Take Las Vegas for example. It’s the No. 1 trade show destination in the country. Last year, more than 19,000 meetings and conventions were held there.

In fact, a client of my firm is sending a management team to Vegas next week for one of their biggest trade shows. I am sure it will be a great learning and networking experience for those attending – but what about employees back at headquarters? Or field offices? How can they benefit from this show?

You can bring your employees to a show or conference without having them leave their desks.

Greeting Tips from the Main Gate


It’s been a busy summer!

I’ve made connections with hundreds of thousands of people. And not by the internet. Face-to-face.

I’m not on the campaign trail. I’m a greeter—a volunteer greeter at the majestic music venue in the Berkshires of Massachusetts, known as Tanglewood—summer home of the Boston Symphony Orchestra.

This weekend, Tanglewood concludes its 75th season. And I wrap up my third year as a volunteer.

The experience has allowed me to meet hundreds of thousands of people from all over the world, and at the same time, it has provided valuable lessons about communication.

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It’s Coming! Maybe. Six Steps to Prepare Your Workforce for the Fiscal Cliff

It’s like Y2K all over again. Only, this time, it’s your tax dollars…at work?

The mystery, alarm and unpredictability swirling around the approaching “fiscal cliff” brings back memories of the public chatter and media banter that advanced the new millennium’s arrival.
Threats of a fiscal cliff are magnified daily in blogs, commentaries, news reports and business conversations. The phrase, fiscal cliff, refers to the possible collision of new and significant U.S. federal budget cuts with some dicey changes in tax laws. It’s up to Congress to make the call (or not) to reverse automatic or “sequestered” spending cuts of $1.2 trillion before they kick in on Jan. 2, 2013. That decision would simultaneously occur with some noteworthy tax changes, including increases in federal income rates and the elimination of the 2% payroll tax reduction.