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Our Second Silver Quill Award!

We're beaming with pride!

And here's why: Dulye & Co.'s Global Town Hall Meeting Improvement Program, developed for our valued Thermo Fisher Scientific client, has received the 2009 IABC Silver Quill Award of Excellence in the Employee Communication category.

Thanks goes to our client partner, Ginger Kuenzel, Director of Employee Communications for Thermo Fisher Scientific, and Dulye & Co. Senior Strategic Consultant Bev Pierce for making this possible.

Read more about our Spectator-Free Workplace™ solutions for Town Halls in the case study for this work and contact us with any questions.

 

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Podcast: Bridging Gaps and Crossing Divides

During a time of national debate and difficulty, President Obama took up the invitation for a national address to Congress. In this week's episode, Linda disects how his message, delivery, and tone were focused on reaching across the aisle, and how you can do the same in your organization.

Running time: 8:49

Have a question about the topics covered in this episode? Want your employee engagement or communications question answered on the next episode? Leave a comment on this blog post or contact us today for a free consulting session.

Want to listen on your iPod or iTunes? Click here to subscribe.

Linda can be reached at ldulye at dulye.com

Eric can be reached at ehansen at dulye.com

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Podcast: Go Big with Small Talk

As budgets yield to cost-cutting pressure, the conversation and opportunities for dialog between front-line employees and management are slowly vanishing from the workplace. In this week's podcast, Linda Dulye makes a strong case for how small talk can create efficiencies by using a recent client experience as clear evidence.

Running time: 10:30

Have a question about the topics covered in this episode? Want your employee engagement or communications question answered on the next episode? Leave a comment on this blog post or contact us today for a free consulting session.

Want to listen on your iPod or iTunes? Click here to subscribe.

Linda can be reached at ldulye at dulye.com

Eric can be reached at ehansen at dulye.com

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Tool of the Month: The Personal Note

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The volume of email in our in box teeters from overflowing to merely flooded, usually in a matter of minutes. The next time you want to pass along thanks, encouragement and kudos push away the keyboard and pull out a piece of paper.

We coach managers to write three handwritten notes weekly that recognize managers and employees for their ideas, comments and questions.

Use the TEAK framework -- Thanks, Encouragement and Kudos -- for crafting notes that make a difference.

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View Feedback As A Gift

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It’s natural to wince at the term “employee feedback,” but for every complaint about the break room temperature, there could be two or three more suggestions that can help you improve how your organization performs and meets its goals.

Change how you view feedback and you’ll transform the value you get from it.

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Don’t Let Mother Nature Catch You By Surprise

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Even though summer seems to be waning, it’s still hurricane season in the Atlantic and Gulf Coast regions of the U.S. And, believe it or not, it won’t be long before winter arrives with its frosty bluster. Is your team prepared to connect – and stay connected – with each other?

Take some time to develop your own plan for keeping lines of communications open and the business humming.

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48 Hours: Set Expectations for Feedback Follow-up

“I’m not going to ask any more questions. I’m still waiting for someone to get an answer back to me to a question that I asked months ago.” This is a comment from an employee at one of our clients. It was submitted as part of our research into employee perceptions of management responsiveness to feedback.

When employees or colleagues provide feedback, when can they expect follow-up from you? We think 48 hours (or sooner, if possible) is the sweet spot for reinforcing the notion that you are listening.

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Shared Responsibility Doesn’t Take a Vacation

Nothing shows more respect for your customers – both internal and external – than quickly re-engaging with them and your work after a vacation.

As employees (and hopefully you) return from summer vacations, just a few simple steps before and after the R&R will keep your workplace spectator-free. And you'll be able to maintain shared responsibility during any team absence.

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Don Hewitt's Legacy: Powerful Storytelling

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When Don Hewitt, the creator the CBS news magazine 60 Minutes, passed away recently, we lost a giant who fundamentally changed the way news organizations reported the news.

Hewitt’s vision for 60 Minutes was simple: “Tell me a story,” he’d encourage his reporters.

Great storytelling isn’t just for broadcast television; it can be a pivotal piece of effective workplace communications too.

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Podcast: In Memory of Don Hewitt: Tell Me A Story!

On August 19th, television news lost one of its most legendary storytellers in the passing of Don Hewitt, creator of 60 Minutes. Don's charge for his reporters was to "tell me a story" and often sought to find "the story within the story." In this week's Spectator-Free Workplace podcast, Linda shares simple tips for making any manager a better storyteller.

Running time: 8:31

Have a question about the topics covered in this episode? Want your employee engagement or communications question answered on the next episode? Leave a comment on this blog post or contact us today for a free consulting session.

Want to listen on your iPod or iTunes? Click here to subscribe.

Linda can be reached at ldulye at dulye.com

Eric can be reached at ehansen at dulye.com

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