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Podcast: Ft. Hood Lessons on Social Media

With the initial Twitter reports out of Ft. Hood being debunked by the mainstream media once official accounts were available, the incident is a teaching moment for all managers and communicators dealing with workforces full of potential communicators. In this week's podcast, Linda discusses balancing the media mix within your company and playing to the strengths of each medium.

Running time: 10:59

Have a question about the topics covered in this episode? Want your employee engagement or communications question answered on the next episode? Leave a comment on this blog post or contact us today for a free consulting session.

Want to listen on your iPod or iTunes? Click here to subscribe.

Linda can be reached at ldulye at dulye.com

Eric can be reached at ehansen at dulye.com

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Podcast: Productivity in 2010

What productivity insight can you bring to your 2010 budgeting process? While taking the red pen to a town hall meeting or other communications event may be an easy option, there's another way. In this week's podcast Linda discusses how to balance optimizing the length of your communications activities with a "communications experience" approach that drives productivity and employee knowledge.

Running time: 12:16

Have a question about the topics covered in this episode? Want your employee engagement or communications question answered on the next episode? Leave a comment on this blog post or contact us today for a free consulting session.

Want to listen on your iPod or iTunes? Click here to subscribe.

Linda can be reached at ldulye at dulye.com

Eric can be reached at ehansen at dulye.com

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Tool of the Month: Voice of the Customer

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Recently I had the pleasure of visiting with employees at the Carrier Dome, home of my alma mater Syracuse University’s football team. I was asked by Scott Sidwell, SU’s assistant athletic director, to join him in addressing the Dome’s game-day crew of more than 100 staffers.

Wearing my communicator hat, I shared some ideas for them to consider when interacting with customers throughout the day. Then I spoke as a fan; I told them what a phenomenal environment the Carrier Dome staff has cultivated this year. This is one of the best, most energetic vibes I’ve felt at Syracuse since the Dome opened its doors in 1980.

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Use Alignment and Accountability to Build Trust and Engagement

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In job markets strong or sputtering, workers will be more engaged in their work and the goals of the organization if they have a solid manager. In our view, that means viewing your role as a manager through the lens of a communicator.

The recipe for success is based on two key ingredients: alignment and accountability.

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Real-World Results: Thermo Fisher Scientific Launches Town Halls that Work

How do you change a meeting from event to experience? Thermo Fisher Scientific found the answer in an improved Town Hall Meeting program for its global sites.

This $10-billion-plus global company with approximately 34,000 employees at hundreds of sites around the world chose Dulye & Co. to partner on a program to improve the productivity and impact of Town Hall Meetings.

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Communicating About a Loss

If you're a sports fan, you’re certainly familiar with the depth of coverage your team receives in the papers and on TV – win or lose.
 
As excruciating as it might be to relive a blowout or last-second loss the day after, you do read about it or listen to analysis anyway. Why? Because you want to understand why it happened.
 
Can the same be said about a loss at work? Probably not. 
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Banking on Information in Turbulent Times

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Imagine you’re a bank employee and you arrive at work to find Federal regulators taking control of the bank. Is this the first you’ve heard of your employer being in dire straits?

Unfortunately, this has been a scenario for thousands of financial-services workers over the past year. And just this past week, a bank in California was seized by the FDIC and absorbed by an out-of-state institution. 

In these topsy-turvy days, leaders walk a fine line between open, two-way communications with employees and appropriate levels of confidentiality. What can a leader do when faced with a delicate situation? Here are three must-dos 

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Slides from IABC Heritage Conference

Thank you to everyone who attended the 2009 IABC Heritage Region Conference.

We hope that you will contact us (rgibboni@dulye.com | 845-987-7744) to take advantage of a free consulting session to apply the lessons of this conference to your organization's specific needs.

Spectator-Free Workplace Podcast: Check out our free weekly podcast on communications trends and news, as well as timeless techniques.

Follow Linda on Twitter! You can follow Linda's tweets on all things Spectator-Free (with a little college sports thrown in) at twitter.com/dulye.

Below is a copy of the slides from the webcast:


 

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Podcast: Communicating Through A Loss

Most organizations could take a lesson from a process regularly followed by sports teams: communicating about a loss. But for managers in an organization, communicating through a loss to regain momentum is the true best practice. On this week's podcast, Linda covers that process and includes tips for communicating through a business loss.

Running time: 9:10

Have a question about the topics covered in this episode? Want your employee engagement or communications question answered on the next episode? Leave a comment on this blog post or contact us today for a free consulting session.

Want to listen on your iPod or iTunes? Click here to subscribe.

Linda can be reached at ldulye at dulye.com

Eric can be reached at ehansen at dulye.com

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Podcast: From Dome to Desk: Voice of the Customer

Fresh from Homecoming Weekend at Syracuse University, Linda Dulye translates her experience addressing over 100 front-line stadium workers into simple tips for injecting the "voice of the customer" into your operations.

Running time: 10:30

Have a question about the topics covered in this episode? Want your employee engagement or communications question answered on the next episode? Leave a comment on this blog post or contact us today for a free consulting session.

Want to listen on your iPod or iTunes? Click here to subscribe.

Linda can be reached at ldulye at dulye.com

Eric can be reached at ehansen at dulye.com

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