*Engagement

Linda Dulye's picture

Taking the Balance Out of Treating Team Members Equally

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 BalanceDo you treat your employees the same? In our view, the answer should be “sometimes.”

It might not make immediate sense to treat each of your team members differently, but when viewed on an individual basis, we think it makes even more sense to have different guidelines for each person.

Here’s how imbalance can still add up to equality.

Linda Dulye's picture

Boost Your Credibility with Timely Responses

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Stopwatch

Technical organizations typically have service-level agreements – or SLAs – for delivering a completed product or service in a specific amount of time, or the amount of “uptime” for business-critical systems such as email.

When a member of your staff provides feedback, when can they expect follow-up from you?

In other words, what’s your response-time SLA?

 

 

Linda Dulye's picture

Spring Back after Spring Breaks

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At the beachSpring is here and chances are, you and your team members have been taking time off to enjoy a few days in warmer climes during kids’ Spring Break.

In some areas, school districts stagger spring breaks meaning you might not have your entire team together for a few weeks.

When the gang’s all back together, here are some ideas for workplace re-entry.

Linda Dulye's picture

Three Tips for Capturing Customer Feedback

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Number3 If you’re in a customer-service industry – and who among us isn’t these days? – you should be seeking feedback from your customers at every turn.

Sometimes, though, you might find yourself receiving insight from a customer when you least expect it.

Linda Dulye's picture

4 Steps to Better Staff Meetings

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Number4 If you had to identify, in one word, the reason why the human race has not achieved, and never will achieve, its full potential, that word would be: "meetings." -- Dave Barry

We find it extraordinary that after all the advances and innovation in how businesses are run, there most monumental challenge remains the meeting -- or, more specifically, the staff meeting.

Last year we shared methods for re-energizing your staff meetings, and since then we've heard from clients and colleagues that these weekly team meetings still have a way to go before they get close to being a good use of time.

Try these four ideas to breathe new life into your staff meetings.

Linda Dulye's picture

True Grit: Do You Have It?

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TrueGritAs you might imagine, we enjoy reading about traits that make the best leaders and what sets successful people apart.

In a recent piece on the Harvard Business Review website, author Heidi Grant Halvorson lays out the "Nine Things Successful People Do Differently" and many of them can help leaders raise their game.

One of the nine stood out for us because, in our experience, it is an overlooked dimension of exceptional leaders. And that trait is called "grit".

Linda Dulye's picture

Build Trust by Fostering Openness in Your Team

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motivate mentor coach.jpgAre you able to admit to your team that you don't know something?

For some leaders, letting down their guard may be difficult. After all, as a leader you're supposed to know a little about everything, right?

Of course not.

Linda Dulye's picture

Track Progress Through Real-Time Measurement

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DashboardExample.jpgAt Dulye & Co. we’re fanatical about measuring outcomes and tracking progress of initiatives.

Lately our clients have recognized the need to effectively track progress of new programs and processes -- not wait a year to report the outcomes.

Our answer, of course, is to measure what matters. In the past we’ve talked about the power of dashboards and how they can help you articulate complex messages, simply.

We believe a dashboard approach can help not only track progress but also tell the story of that progress. Here are some tips to get started

Linda Dulye's picture

5 Tips to Make Employees Partners in Your Organization

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Number5.jpgIf you're looking for a new leadership habit in the new year, we've got an idea for you: always look for opportunities to convert your employees into partners. This subtle yet powerful approach will boost employee engagement and drive improved performance for your organization.

The most important thing you can do on this path is set aside time each week to connect with your team members. Turn off the phone, close the laptop and give an employee your full attention. Here are five tips for using this weekly check-in to develop a team of partners.

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Two-way Communication Helps Fuel Ford's Resurgence

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FordLogo.jpgWe recently read a feature in The Economist on Ford Motor Co.'s rebound and were intrigued by anecdote recounted in the article's opening paragraphs.

In the fall of 2006, incoming CEO Alan Mulally held his usual staff meeting and asked the team how things were going. The response was that everything was going fine.