*Communication

Linda Dulye's picture

Pencil-in Time on Your Calendar to Think

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The nature of today’s workplace is to pack as many meetings and tasks into the week as we can. With so many organizations running lean these days, we often have no choice but to move from one thing to another. Sure, you may be busy but are you productive? One way to find out is to carve out time each week – an hour if you can – to reflect on what it is you and your team are working on and simply think.

If the thought of a quiet hour in your office or a coffee shop paralyzes you, here are some idea starters to get some creative thinking to flow

Linda Dulye's picture

Strategies from the 2010 Census Playbook

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Census Survey.jpgWe’ve been following with interest the Census Bureau’s playbook for rolling out the decennial process and have been struck at how similar the bureau’s approach is to effective organizational surveys.

The fact is, every organization does its own census but most do it annually in the form of an employee satisfaction survey or engagement survey. And one thing the Census Bureau has in common with organizations is the goal of 100-percent participation.

Let’s take a look at some of the ways the Census folks are working toward that goal.

Linda Dulye's picture

Are You Interruptible?

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Don't Interrupt.jpgConsider this scenario: You’re in a meeting discussing a key project and one of your employees has an important question or concern.

Do you step away from the meeting to take the call or do you wait until the meeting’s finished?

Linda Dulye's picture

Tips from the National Day of Listening Guidebook

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Couple talking.jpg

Perhaps you missed it over the holidays, but recently NPR and StoryCorp held the second annual National Day of Listening, during which Americans were encouraged to record and share an interview with a loved one and to preserve that conversation for future generations. 

Here are some tips from the National Day of Listening Guidebook – and Dulye & Co. – to help you get started.

Linda Dulye's picture

Tool of the Month: Voice of the Customer

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Recently I had the pleasure of visiting with employees at the Carrier Dome, home of my alma mater Syracuse University’s football team. I was asked by Scott Sidwell, SU’s assistant athletic director, to join him in addressing the Dome’s game-day crew of more than 100 staffers.

Wearing my communicator hat, I shared some ideas for them to consider when interacting with customers throughout the day. Then I spoke as a fan; I told them what a phenomenal environment the Carrier Dome staff has cultivated this year. This is one of the best, most energetic vibes I’ve felt at Syracuse since the Dome opened its doors in 1980.

Linda Dulye's picture

The Skip-Level Meeting

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If one of your direct reports were to leave your team, do you have the bench strength to replace them quickly? If you aren’t sure, the next question is Why not? This is just one of the reasons that skip-level meetings are a powerful, if often underused tool in the workplace.

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Tool of the Month: The Personal Note

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The volume of email in our in box teeters from overflowing to merely flooded, usually in a matter of minutes. The next time you want to pass along thanks, encouragement and kudos push away the keyboard and pull out a piece of paper.

We coach managers to write three handwritten notes weekly that recognize managers and employees for their ideas, comments and questions.

Use the TEAK framework -- Thanks, Encouragement and Kudos -- for crafting notes that make a difference.

Linda Dulye's picture

Six Strategies for Employee Roundtables That Work

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If you want to know what’s on one employee’s mind, just ask them. But what’s the best way to check the pulse of the organization? A proven Dulye & Co. technique is the employee roundtable. We recommend six strategies for roundtables that work.

Linda Dulye's picture

Get Ready for Year-End

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When September hits, many organizations raise the focus on year-end tasks: meeting operational objectives, achieving customer deadlines, trimming budget dollars, and so forth. Take time with your staff now to recalibrate your focus on the fourth quarter.

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Grappling the Grapevine

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Where there’s an organization, there’s a grapevine.  It’s only human nature for people to discuss, speculate, debate – and, yes, gossip.  It can’t be eliminated, but there certainly are things that you can do to tame it.

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