*Communication

Linda Dulye's picture

How to Use March Madness for Small Talk With Employees

 

March Madness is here and has taken hold of workplaces, large and small. It’s a rarity to find an office associate – whether on the loading dock or rug row – who’s not pulling up online scores and checking over their brackets. Even the Oval Office has a March Madness pool.
 
Most likely you’ve heard of the productivity stranglehold of this hoops hoopla. One major study estimates this year’s NCAA Men’s Basketball Tournament will result in 8.4 million hours of lost productivity among U.S. workers.
Linda Dulye's picture

Oscar-Winning Film, The Artist, Inspires Us to Really Listen

At 100 minutes, the Oscar-winning Best Picture, The Artist, may be the ultimate practice session for improving your listening skills. I’m sure you’ve heard by now that it’s a silent movie – an extraordinary resource for training to listen with your eyes and zoning in on non-verbal cues.
 
Watching this brilliant black and white film requires fixed focus on the actors – their facial expressions, hand gestures and body movements – to fully comprehend the storyline.
 
And the same applies when it comes to communication at the office.

Are You an Engaged Manager Poll Results

Click on the buttons below to view the results from the “Are You An Engaged Manager? Rate Yourself” poll.

Linda Dulye's picture

A New Twist on Age-Old Advice

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The old adage about learning from your mistakes still resonates today, but with a new wrinkle: learn from your mistakes and do it quickly. 

That’s the lesson Allstate CEO Tom Wilson learned during Hurricane Katrina in 2005. As soon as you identify a problem, address it.

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Nice Guys Finish Last? Yep. And Rude People Earn More

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We've highlighted how toxic coworkers can drag team members down, but did you know that the more disagreeable ones likely make more money – especially if they're men?

Research presented last month at the annual meeting of the Academy of Management in San Antonio put the spotlight on how agreeable people are at the office. 

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Employee Recognition: Offer a Seat Instead of a Plaque

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AchievementLast month we wrote about how today's brutal economic environment is causing workers to look ahead to a more vibrant job market and the prospect of a new job. 

Some overworked and under-appreciated employees will certainly test the waters once the market warms but it doesn't have to be a mass exodus. 

In fact, we think leaders can help build some loyalty — and boost retention — among team members by focusing on recognizing employee recognition.

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Storytelling is a Leader’s Secret Weapon

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OnceUponATimeXSmall

In 2009, shortly after the death of “60 Minutes” producer Don Hewitt, we wrote about the importance of storytelling and the impact it can have on the workplace.

Here’s a short interview with Peter Guber, Chairman and CEO of Mandalay Entertainment Group, talking about storytelling and business, which is the subject of his book “Tell to Win”.

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Measurement Matters: Don't Miss These Opportunities

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RulerOrganizations today are seeing for themselves the value of measurement -- notice how nearly every store or restaurant now asks you to complete a feedback form?

That's because these businesses don't want to miss an opportunity to improve their operations or delight their customers.

We think organizations would benefit from capturing just-in-time data from several other areas.

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Lessons from Leaders

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LeadershipDiagramIn the New York Times' Corner Office series of CEO interviews, we always glean an interesting insight or two that we like to share with clients and colleagues.

Over the past month, we've been collecting some of the quotes that resonate with us and want to share them with you.

Here are three of our favorites, including links to the full interviews.

 

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Huddle Up to Keep Team Connected

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team huddle.jpgPerhaps you've heard there's a big football game set for Feb. 6 outside Dallas?

One of the most common activities in this and every gridiron matchup can be used -- without helmets and pads, of course -- to keep your team in sync and on target.

It's the huddle.