*Communication

No Truth, Lots of Consequences: Take action to prevent lying in the workplace

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Let’s face it. Telling the truth isn’t always easy.

Lance Armstrong demonstrated that pretty well. He had us believing for years.

Lying on the job isn’t reserved for athletes or, for that matter, politicians. It also claims lots of airtime in the workplace. In fact, lying on the job is pretty common these days.

Participants of our Lying in the Workplace poll reported an increase in the prevalence of lying over the past five years. Fear (in various forms) was cited as the biggest trigger of workplace lies. Among the greatest fear factors that led to lying were fear of reprisal and fear of job loss.

No company, regardless of size, can afford the consequences of lying in the workplace. It is possible to create a workplace where truth can reign. More than 65 percent of Lying in the Workplace respondents said the catalyst for trust is effective communication between managers and associates.

Here are six ways to help managers create a truthful work environment through open communication and transparency...

An Untold Side of the Petraeus Story: Surviving the Unexpected Departure of a Boss

Untold is the impact of Petraeus’ swift and unexpected departure on CIA staffers. How do employees survive a surprise change like this—particularly of a popular, highly respected boss who was regularly praised for his strong communication and interpersonal skills?

Greeting Tips from the Main Gate

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It’s been a busy summer!

I’ve made connections with hundreds of thousands of people. And not by the internet. Face-to-face.

I’m not on the campaign trail. I’m a greeter—a volunteer greeter at the majestic music venue in the Berkshires of Massachusetts, known as Tanglewood—summer home of the Boston Symphony Orchestra.

This weekend, Tanglewood concludes its 75th season. And I wrap up my third year as a volunteer.

The experience has allowed me to meet hundreds of thousands of people from all over the world, and at the same time, it has provided valuable lessons about communication.

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It’s Coming! Maybe. Six Steps to Prepare Your Workforce for the Fiscal Cliff

It’s like Y2K all over again. Only, this time, it’s your tax dollars…at work?

The mystery, alarm and unpredictability swirling around the approaching “fiscal cliff” brings back memories of the public chatter and media banter that advanced the new millennium’s arrival.
 
Threats of a fiscal cliff are magnified daily in blogs, commentaries, news reports and business conversations. The phrase, fiscal cliff, refers to the possible collision of new and significant U.S. federal budget cuts with some dicey changes in tax laws. It’s up to Congress to make the call (or not) to reverse automatic or “sequestered” spending cuts of $1.2 trillion before they kick in on Jan. 2, 2013. That decision would simultaneously occur with some noteworthy tax changes, including increases in federal income rates and the elimination of the 2% payroll tax reduction. 

London Calling: Lessons From the Triumphs and Defeats at the Olympics

Even though its first week is just wrapping up, these London Olympic Games have been full of truly memorable triumphs and defeats. Watching Michael Phelps take his place as the greatest Olympian ever was just one soaring milestone. On the flip side was the abyss created by world champion Jordyn Wieber’s failure to qualify for the individual all-around final in gymnastics.

For Team USA’s Wieber, it was likely her greatest personal defeat — ever. But it wasn’t the most consuming one, because in less than 48 hours, the resilient 17-year-old dynamo won gold, along with her fellow Fab 5 teammates, in the women’s gymnastics team finals. How did she do it?

Communication Lessons Learned from the Penn State Scandal

Penn State football received a monumental NCAA ruling Monday, hitting the university with $60 million in fines, taking it out of the postseason for four years and will cap scholarships at 20 for the next four years as well, below the normal limit. Once-revered coach Joe Paterno’s 14 years of winnings were also stripped away.

Despite its venerated athletic prowess, Penn State lacked a game plan for workplace communication.

Missing was a formal system for:

Direct, open, 2-way communication, where everyone feels safe to speak up and provides an opportunity for individuals to be heard
Personal accountability, where everyone feels responsible and takes responsibility for sharing timely information
Regular assessmentwhere everyone is honestly evaluated for his or her behavior to clear, consistent performance criteria.

The result is horrific.

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Restoring Your Reputation in the Court of Public Opinion

There's been a lot of reputation management lately of high-profile figures in the world of business, sports and politics. This week, Roger Clemens, one of the most decorated pitchers in MLB history, was acquitted on all charges that he lied to Congress when he denied using steroids to extend his career.

No doubt a huge legal victory for Clemens, but the court of public opinion is an entirely different beast.

Cyclist Lance Armstrong finds himself in a similar situation. The seven-time Tour de France winner is facing charges so serious that the U.S. Anti-Doping Agency is considering banning him from the sport.

For Clemens and Armstrong, there’s still an immense amount of damage control that needs to be done to restore the reputations they once had. Ditto for former Senator John Edwards, who last month was acquitted of one charge of campaign-finance fraud. Mistrial hasn’t cleared Edwards’ tarnished reputation.

Companies are also working overtime as well to restore their reputation luster. JPMorgan Chase is among the latest corporate casualties, thanks to a $2 billion-plus trading loss.

A withered reputation—whether personal or business—doesn’t have to be permanent. Turnaround takes time, relentless focus and rock-solid sincerity. These five steps can help get your rep back on track: 

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How to Make Yourself Memorable in a Distracted Workplace

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This time of the year, the media is on overflow with advice columns for college grads about standing out from the pack during job searches and interviews. And for good reason, an estimated 1.7 million U.S. college graduates are readying to enter the job market.

That’s even more competition for getting attention in a workplace that is increasingly distracted. Standing out and being memorable is far from a requirement for tassel-turners. It’s the challenge-du-jour for seasoned workers, regardless of level or industry.

Being memorable makes things happen—for you and your workplace. People who captivate others’ attention and keep them thinking about them create a connection. That connection leads to dividends—a phone message from a traveling colleague that gets promptly returned, for example. An accepted lunch invitation from a busy client, or full participation at a team meeting that you are leading.

Nobody wants to be forgotten. But it takes work to register positively on others’ radar screens. Here are seven tips to help make you simply unforgettable:

No. 1: Have a face. If you can’t be there face-to-face for an interview, use virtual and social media to convey who YOU are through a photograph, Skype or LinkedIn entry. We live in a very visual world. Seeing someone helps create a memory and a lasting impression.

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Engage Employees to Give Their Best

Employee engagement looms large as a challenge facing all organizations, big or small. For the past two years, “keeping employees engaged” was rated as the most significant workplace challenge by nearly 800 global business leaders in a major industry study.

 
Now, as the job market and economy rebound, concerns are growing not only about engaging employees to give their best, but retaining those employees that you spent time engaging. So, with all of this in mind, I lead a webinar this week on “How to Engage Employees to Give Their Best,” – and it really struck a nerve.
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Engage Employees to Give Their Best

Thank you to everyone who attended the Engage Employees to Give Their Best webinar!

We would like to provide you with a complimentary consulting session on creating a Specator-Free Workplace where employees will go above and beyond. If you are interested in the complimentary session, or have any questions about the topics covered in the webinar, please contact Roger Gibboni at rgibboni@dulye.com / 845-987-7744.